Need help with your website?
Whether you need to update something, ask a question or report a problem, we’re here to help.
The best way to contact us is by email.
Send your request to support@plasticbox.co.uk and we’ll take it from there.
Emailing us means we can look into your website, investigate any issues and often get things moving more quickly than we could during a phone call.
How can we help?
Website updates and changes
Need to change some wording, update photographs, add a page or make another improvement to your website?
Email us with what you’d like changing, along with any relevant details or files.
We’ll review your request and let you know if we need anything further.
Something not working?
If you’ve spotted an error, something isn’t behaving as expected or your website isn’t working correctly, please let us know.
Include the page address, a brief description of the problem and, if possible, a screenshot.
That will help us investigate more quickly.
If your website is completely unavailable, please make that clear in your email subject.
Is there a wider hosting problem?
If your website is unavailable, you can check our hosting status page for information about planned maintenance or incidents affecting multiple customers.
Check Hosting StatusIf an incident is listed, we’re already aware of the wider issue and working to resolve it. You can follow the status page for updates without needing to report the same problem.
Nothing showing? Please report the problem to us, as it may be affecting your website individually.
Send us a support request
You can also use the form below to contact our support team directly.
We may use your telephone number if we need more information or if an issue is affecting your email account.
When are we available?
Our usual support hours are Monday to Friday, 9am to 5pm.
We also keep an eye on our customers’ websites during evenings and weekends, responding to urgent issues where needed.
You’ll often find us answering other enquiries outside normal working hours too, although routine requests are generally handled during the working day.
For urgent problems, please email us with the details so we can investigate as quickly as possible.